What is cultural competence in the workplace?

Cultural diversity is one of the UK’s great economical strengths. Over two-thirds of UK professionals work directly with colleagues from different countries, according to a 2024 research. But what does that have to do with cultural competence? In this article, we delve into this professional trait, why it’s important, and how you can develop it within the workplace. 

Cultural competence explained 

First up, let’s take a look at the broad cultural competence definition. 

 with professionals from all walks of life. 

Why is cultural competence important?

Now that you understand what cultural competence means, we can delve into why it’s important. Cultivating this key skill can make you more attractive to hiring managers and aid you in climbing the career ladder. Here are some of the benefits to consider:

Boosts inclusion and diversity 

It’s important to create respect between employees of diverse backgrounds. When you make it your mission to improve your cultural competence, you’re contributing to this goal. Additionally, having cultural competence ensures that all of your coworkers feel heard and seen in the workplace. 

Improves communication 

Communication is the cornerstone of any successful business. However, there are times when cultural differences and communication styles can lead to crossed wires. By improving your levels of cultural competence, you can help overcome any barriers for you and coworkers. 

Leads to better problem solving 

When a team is working in sync, problem solving and overcoming challenges become easier than ever. Diversity plays a key role in this by enabling people to address issues from unique perspectives. By becoming more culturally aware, you can help to foster this positive change. 

Promotes legal compliance 

The Equality Act 2010 protects professionals from unlawful discrimination and promotes equality in the workplace. Among the protected characteristics are race and religion or belief. By making an effort to improve your cultural competence, you can contribute towards a fair and legally compliant workplace for all. 

5 ways to develop your cultural competence

Looking to develop your cultural competence skills? Now that you’re aware of its power, consider how you may want to work on it yourself. Here are some starting points: 

1. Educate yourself about different cultures 

How is your cultural awareness and knowledge? If there are gaps in your understanding, now is the time to fill them. Take the time to educate yourself on other cultures and belief systems. You may want to start out by reading books, listening to podcasts, and attending lectures. 

2. Develop your self-awareness 

Self-awareness is a wildly underrated skill, and one that can help you improve your cultural competence. Think about how your own cultural upbringing has impacted your perspective and world outlook. Determine whether there are ways that you could be more inclusive overall. 

3. Make an effort to build new relationships 

Are you living in an echo chamber? If so, it’s time for a change. Building new working relationships is always a good idea. Go beyond the people you typically deal with and explore new connections. The more relationships you build with coworkers, the more perspectives you gain.

4. Look for training opportunities 

It should come as no surprise that many businesses now offer training in cultural competence. It may be worth checking whether your company has anything on offer for employees. If not, look into online resources, training outside of work, or even mentorship opportunities. Focusing on your professional development is an excellent way to get ahead in your career. 

5. Be open to feedback from coworkers 

Where can you improve your skills? One of the best ways to learn is by seeking feedback from your coworkers. Make it clear that you’re open to constructive criticism and having those sometimes-difficult conversations. Approaching your work with an open mind and a willingness to learn new things will help you to have a better level of cultural competence. 

Enrich your career with cultural competence 

Developing core cultural competence skills improves all aspects of your working life and makes you more attractive to potential employers. In this guide, we’ve covered some of the techniques you can use to cultivate this professional trait. Consider how you can be more inclusive in your working approach and work seamlessly with all of your colleagues. 

Ready to take the next step in your career and highlight your cultural competence on your next application? Try our free expert CV review now and discover how to effectively showcase your skills. 

Recommended reading:

• Tips to find – and describe – your ideal work environment

• How to assess a company's culture during your job search

• Interpersonal intelligence: what it is & how can it boost your career?